StreamEdgeSolutions

Business Automation · Communication

WhatsApp Business Automation

Rules-based message flows on your own approved business number, with a route to a person

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From$899USD one-off

One payment. Work starts once we have confirmed your requirements.

The four questions this page answers

  1. 1

    What you buy

    A one-off setup project, delivered remotely, that builds automated message flows on your existing WhatsApp Business Platform account: templated notifications sent when something happens in your systems, fixed auto-replies to a defined list of questions, and a rule that hands the conversation to a member of staff. Every message is one you wrote and approved in advance.

  2. 2

    What you get

    5 deliverables, listed in full below

    • Up to 10 approved message templates sitting in your own account
    • Working notification and auto-reply flows
    • A documented routing and handover path naming who receives what
    + 2 more
  3. 3

    How it is delivered

    Remote Setup

    Carried out remotely by our team. Nothing is posted and no one visits.

    REMOTE SERVICE

  4. 4

    How long it takes

    2–4 weeks, plus however long Meta takes to approve templates

    Measured from the point everything under “what we need from you” is with us, not from the moment you pay.

A messaging flow: templated replies with routing to the right team — illustrative concept, not a screenshot of a client system
A messaging flow: templated replies with routing to the right team. Illustrative interface concept — not a screenshot of a client deployment.

What is this, in plain English?

A one-off setup project, delivered remotely, that builds automated message flows on your existing WhatsApp Business Platform account: templated notifications sent when something happens in your systems, fixed auto-replies to a defined list of questions, and a rule that hands the conversation to a member of staff. Every message is one you wrote and approved in advance.

This is the rules-based version. Nothing is generated on the fly — a trigger fires, an approved template goes out, a keyword routes the chat. If you want something that interprets an open question and composes an answer, that is the AI WhatsApp Assistant, which costs more and carries model usage fees. Meta owns the platform this runs on: it approves the templates, it sets the conversation charges, and it changes the rules on its own schedule.

The problem it solves

Order updates, booking confirmations and the same six questions all land on one phone, and whoever is holding it answers them between other work, or does not answer at all.

If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.

What you get

The concrete things that exist at the end and that you own.

5 deliverables

  • Up to 10 approved message templates sitting in your own account
  • Working notification and auto-reply flows
  • A documented routing and handover path naming who receives what
  • Opt-in and unsubscribe handling configured
  • A send and delivery log

What's included

The work covered by the figure in the buy box, at no extra cost.

  • Connection to your own WhatsApp Business Platform account
  • Up to 10 message templates written and submitted for approval
  • Up to 8 rule-based auto-replies
  • Keyword routing and handover to a person
  • Opt-in and unsubscribe configuration
  • Staff operating guide and training
  • 30 days of post-launch adjustment

Not seeing something you expected? Check what you are not buying before you order.

What does it do?

Everything listed here is delivered as part of this product. Nothing on this list is aspirational.

  • Templated notifications triggered by events in your own systems
  • Fixed auto-replies for a defined list of common questions
  • Keyword routing to the right person or shared inbox
  • Opt-in capture and an unsubscribe keyword handled inside the flow
  • Messaging-window rules, so a template is used when a free-form reply is not permitted
  • An out-of-hours message stating when someone will respond
  • A send log showing what went out, to whom, and whether it was delivered

How it works

The delivery sequence from order to handover.

  1. 1

    Check the account

    We confirm you hold a WhatsApp Business Platform account with a verified number before quoting. Without one, nothing here can be built.

  2. 2

    Write and approve the messages

    You sign off the exact wording of every notification and auto-reply before anything is submitted.

  3. 3

    Submit templates to Meta

    Templates go through Meta’s approval process. We prepare submissions to their published guidelines and resubmit once if something is rejected. The decision is theirs.

  4. 4

    Build the rules

    Triggers, keyword routing, opt-in and unsubscribe handling, quiet hours and the handover to a named person.

  5. 5

    Test on a test number

    The whole flow is run end to end on a number that is not your public one.

  6. 6

    Launch and review

    We go live, then review the first 30 days of traffic and adjust the routing and timings.

Delivery & fulfilment

Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.

REMOTE SERVICEHow this is delivered
  1. 1We confirm requirementsWe read what you sent with the order, come back in writing with anything missing, and agree the scope before any chargeable work starts.
  2. 2We build and configure remotelySetup, configuration and testing are done by our team over a remote connection — on your systems or on ours, whichever the package specifies.
  3. 3We hand it overYou receive the working setup, the credentials, the documentation and a walkthrough. Everything built for you is yours at handover.

Carried out remotely by our team. Nothing is posted and no one visits. Typical turnaround: 2–4 weeks, plus however long Meta takes to approve templates.

Delivery method
Remote Setup
Expected delivery time
2–4 weeks, plus however long Meta takes to approve templates
Measured from the point everything under “what we need from you” is with us — not from the moment you pay.

Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.

What we need from you

Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.

  • A verified WhatsApp Business Platform account and a number you control
  • A record of opt-in for every customer you intend to message
  • Approval of every template and auto-reply before submission
  • A named person or team to receive handed-over conversations

Who this is for

  • Businesses whose customers message rather than email
  • Retailers and service firms sending order or job updates
  • Teams sharing one business number between several staff
  • Anyone retyping the same reply twenty times a day

Business needs this addresses: Manage customers, Automate work

What's not included

Just as plainly as the list above: the things this package is not.

  • Meta’s per-conversation charges, billed by Meta directly to your own account at rates it sets
  • Template approval, number verification and business verification, which are Meta decisions we cannot influence or appeal
  • Changes to WhatsApp policy, pricing or messaging-window rules, which happen on Meta’s schedule and may require the flows to be reworked
  • Unsolicited or bulk messaging to people who have not opted in — we will not build it and the platform does not permit it
  • AI-generated replies, which is a separate product with its own model usage costs
  • Staff cover for conversations handed over to a person

Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.

FAQs

Can we message a contact list we already have?

Only people who have opted in to receive WhatsApp messages from you, and who can stop them with one word. We configure the opt-in record and the unsubscribe keyword; honouring them is your legal responsibility, and whether your existing records satisfy the rules that apply to your business is a question for your own adviser rather than for us. Messaging people who did not ask to hear from you also gets numbers restricted by Meta.

What happens if Meta rejects a template?

We prepare submissions against Meta’s published guidelines and resubmit once with amended wording. Approval is Meta’s decision and there is no appeal we can make on your behalf. If a message cannot be approved in any form, we tell you and restructure the flow to work within what is allowed.

What does it cost to run each month?

Meta charges per conversation, on your own account, at prices it sets and changes without reference to us. We will estimate a monthly range from your message volumes during scoping, but the rate card is theirs. There is no ongoing fee from us once the setup is handed over.

How is this different from the AI WhatsApp Assistant?

This sends messages you wrote, on rules you set, and does nothing outside them. The AI product interprets what a customer typed and composes a reply, which suits open-ended enquiries but costs more and adds model usage fees. If your messages are predictable, this is the cheaper and more predictable option.

Refund & cancellation

What happens if you change your mind, and what happens to money already paid.

Cooling-off before work starts
You have 7 days after ordering to cancel while work has not yet begun. Up to 25% may be retained to cover scoping and scheduling already carried out.
Work already done
Once delivery has started, refunds are assessed against the work completed and the deliverables already handed over — the list under “what you get” above is what that assessment is made against. Approved refunds are processed within 14 days.
If we cannot deliver what is described here
You are refunded. The scope on this page is the scope we are held to, which is exactly why the exclusions above are stated before you buy rather than after.

The full terms, item type by item type, are in the Refund & Cancellation Policy. How the work reaches you is covered by the Delivery & Fulfilment Policy.

Not sure this is the right product?

We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.

Ask a questionRequest a custom quote

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