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Support & Maintenance

Launch is not the end of the work. These plans cover the unglamorous maintenance that keeps systems healthy.

Filter and sort these How our it support & maintenance service works

On this shelf: 10solutions
Starting from: $49
How you buy on this shelf: Buy now2Subscribe8; Every product below carries one of these, and the shelf itself is grouped into 3 sections.

What you buyA named package with its scope and exclusions written down
What you getDeliverables listed on the listing itself
How it is deliveredSet up remotely or run as a managed plan — never shipped
How long it takesA stated turnaround window, given as a range

Plans7

Subscribe7

SUBSCRIPTIONSubscribe
Support · Plans
Website Care Plan
A monthly subscription, billed each month: updates, backups, uptime monitoring and 2 hours of changes.
Price
$99per month
How it is delivered
Managed Subscription
Turnaround
Active within 3 working days of onboarding, then ongoing each month until cancelled
View details for Website Care Plan Subscribe
SUBSCRIPTIONSubscribe
Support · Plans
Website Backup Plan
A monthly subscription: daily off-site backups, 30-day versioned history and quarterly tested restores.
Price
$49per month
How it is delivered
Managed Subscription
Turnaround
Active within 2 working days of onboarding, then ongoing each month until cancelled
View details for Website Backup Plan Subscribe
SUBSCRIPTIONSubscribe
Support · Plans
Software Support Plan
A monthly subscription: bug fixes, 8 development hours a month and a same working day response target.
Price
$299per month
How it is delivered
Managed Subscription
Turnaround
Active within 5 working days of onboarding, then ongoing each month until cancelled
View details for Software Support Plan Subscribe
SUBSCRIPTIONSubscribe
Support · Plans
Priority Support Plan
A monthly subscription: 2-hour critical response target, 7am–9pm cover and 20 development hours a month.
Price
$499per month
How it is delivered
Managed Subscription
Turnaround
Active within 5 working days of onboarding, then ongoing each month until cancelled
View details for Priority Support Plan Subscribe
SUBSCRIPTIONSubscribe
Support · Plans
Annual Website Care Plan
An annual subscription: the Website Care Plan on a yearly term, with 36 change hours and a technical review.
Price
$999per year
How it is delivered
Managed Subscription
Turnaround
Active within 3 working days of onboarding, then ongoing for a twelve-month term
View details for Annual Website Care Plan Subscribe
SUBSCRIPTIONSubscribe
Support · Plans
Website Content Update Plan
A monthly subscription: 4 hours of text, image and page changes, started within 2 days
Price
$149per month
How it is delivered
Managed Subscription
Turnaround
Active within 3 working days of onboarding, then ongoing each month until cancelled
View details for Website Content Update Plan Subscribe
SUBSCRIPTIONSubscribe
Support · Plans
Domain & DNS Management Plan
An annual plan: expiry watched, records managed, renewals handled on your instruction
Price
$249per year
How it is delivered
Managed Subscription
Turnaround
Inventory completed within 5 working days of access, then ongoing for a twelve-month term
View details for Domain & DNS Management Plan Subscribe

Security1

Subscribe1

SUBSCRIPTIONSubscribe
Support · Security
Security Monitoring & Patching
A monthly subscription: dependency vulnerability scanning, tested patching and a written security report.
Price
$199per month
How it is delivered
Managed Subscription
Turnaround
Active within 5 working days of onboarding, then ongoing each month until cancelled
View details for Security Monitoring & Patching Subscribe

One-off2

Buy now2

REMOTE SERVICEBuy now
Support · One-off
Bug Fix & Issue Resolution
A one-off remote service, priced per issue: one defined problem diagnosed, fixed and explained in writing.
Starting from
$199one-off
How it is delivered
Remote Setup
Turnaround
2–5 working days per issue
View details for Bug Fix & Issue Resolution Buy now
REMOTE SERVICEBuy now
Support · One-off
Emergency Technical Support
A one-off remote service, priced per 4-hour block: same-day incident work when you have no support cover.
Price
$299one-off
How it is delivered
Remote Setup
Turnaround
Same working day where an engineer is available, confirmed with you before payment
View details for Emergency Technical Support Buy now

Keep browsing

Ongoing plans that keep what you have running, patched and monitored. See the whole catalogue or move to another shelf.

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