Support & Maintenance · One-off
A one-off remote service, priced per issue: one defined problem diagnosed, fixed and explained in writing.
From$199USD one-off
One payment. Work starts once we have confirmed your requirements.A one-off service delivered remotely, priced per issue — one payment covers one defined problem on your website or system, such as a broken form, an error page or a feature that stopped working. Have three separate problems? Set the quantity to three at checkout and each is scoped and handled on its own. There is no plan to sign and nothing recurring.
Priced per issue.
4 deliverables, listed in full below
Remote Setup
Carried out remotely by our team. Nothing is posted and no one visits.
REMOTE SERVICE
2–5 working days per issue
Measured from the point everything under “what we need from you” is with us, not from the moment you pay.
A one-off service delivered remotely, priced per issue — one payment covers one defined problem on your website or system, such as a broken form, an error page or a feature that stopped working. Have three separate problems? Set the quantity to three at checkout and each is scoped and handled on its own. There is no plan to sign and nothing recurring.
Not every problem justifies a support contract. This covers a single issue end to end: reproduce it, find the cause, fix it, test it, and tell you in writing what was wrong and why. If investigation shows the problem is larger than a single fix, we stop and tell you before spending your budget on it. The price shown is the starting point for one issue — anything needing more than 6 hours is re-quoted before we continue.
Something on your site is broken, you have no supplier, and you need it working this week.
If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.
The concrete things that exist at the end and that you own.
The work covered by the figure in the buy box, at no extra cost.
Not seeing something you expected? Check what you are not buying before you order.
Everything listed here is delivered as part of this product. Nothing on this list is aspirational.
The delivery sequence from order to handover.
You tell us what happens and when; we confirm we can reproduce it.
We find the actual cause rather than patching the symptom.
If it is bigger than one fix, we tell you before continuing.
The fix is applied and related functionality re-checked.
You get a written account of what was wrong, which is useful even if you never call us again.
Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.
Carried out remotely by our team. Nothing is posted and no one visits. Typical turnaround: 2–5 working days per issue.
Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.
Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.
Business needs this addresses: Improve IT infrastructure
Just as plainly as the list above: the things this package is not.
Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.
We work with you to find the conditions that trigger it. If it genuinely cannot be reproduced, we report what we ruled out and charge only for the diagnostic time used.
We stop and tell you, with what we have found and what completing it would take. We do not quietly consume the budget and then ask for more.
Yes. It is priced per issue, so set the quantity to the number of separate problems you want investigated. If they turn out to share one root cause, we tell you and refund the units we did not need.
What happens if you change your mind, and what happens to money already paid.
The full terms, item type by item type, are in the Refund & Cancellation Policy. How the work reaches you is covered by the Delivery & Fulfilment Policy.
We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.
Others that solve nearby problems, in case this is not quite the right fit.
Support · One-off
A one-off remote service, priced per 4-hour block: same-day incident work when you have no support cover.
Price
$299one-off
Support · Plans
A monthly subscription: bug fixes, 8 development hours a month and a same working day response target.
Price
$299per month
Support · Plans
A monthly subscription, billed each month: updates, backups, uptime monitoring and 2 hours of changes.
Price
$99per month
Or see all 10 in Support & Maintenance.