Terms & Conditions

1. Who we are

Streamedge Solutions Limited is a digital business operating from Kenya. We sell digital products and technology services that are delivered as files or performed remotely. We do not hold stock, we do not ship, and no one visits your premises.

You can reach us at info@streamedgesolutions.com. Telephone: +254 719 771839.

Our registered business name, Streamedge Solutions Limited, together with our registered address, telephone number and email, is published in the footer of every page.

2. Using this website

You may browse this site, read the product pages and use the forms for their intended purpose. In using it you agree not to interfere with it, not to attempt to gain access you have not been given, and not to extract the catalogue in bulk by automated means. The full list is in the Acceptable Use Policy.

We work to keep the site accurate and available, but we do not guarantee that it is uninterrupted or entirely free of error. Product descriptions, timeframes and prices can change; the version shown when you place an order is the version that applies to that order.

All content on this site — text, structure, artwork, diagrams and code — belongs to us unless stated otherwise. You may read it and quote it fairly; you may not republish it as your own.

3. Accounts and order access

There is no customer account on this site. You do not register and you do not set a password. Your cart lives in your own browser until you check out.

After you order, you view the order using the order number together with the email address the order was placed with. Keep both to yourself — anyone holding the pair can see the order. If you think either has been exposed, tell us and we will reissue the reference.

You are responsible for giving us an email address you actually monitor. Almost everything we need from you, and almost everything we deliver, arrives there.

4. Orders and when a contract is formed

Everything on the site is an invitation to buy, not an offer we are bound to accept. Placing an order is your offer to buy. The sequence is:

• You add items to the cart and complete the checkout steps.
• We record the order and send you an acknowledgement confirming what you have asked for. This is a receipt of your request. It is not yet our acceptance.
• The contract is formed when we confirm the order in writing — the status shown on your order as “Order Confirmed” — which happens once payment is received or agreed and we have satisfied ourselves that we can deliver what you have bought.
• Until then we may decline the order and refund anything paid in full. We would do that where the product is not a fit for what you have described, where the requirements are outside what the listing covers, where we cannot verify the payment, or where the intended use breaches our Acceptable Use Policy.

Obvious pricing errors. If an item is listed at a price that is clearly wrong, we are not obliged to supply it at that price. We will tell you before taking the order any further and you may confirm at the corrected price or cancel for a full refund.

Quantities and add-ons you select at checkout are part of the order. Anything discussed but not on the order is not included until it is added in writing.

5. The three purchase pathways

There are exactly three ways to buy from us, and every listing shows which one applies before you commit. They commit you to different things:

• Buy now — one payment for a defined piece of work or a defined file. One payment. Work starts once we have confirmed your requirements. It commits you to the price shown for the scope described on that product page, once we confirm the order. It does not commit you to anything recurring.
• Subscribe — a recurring plan billed monthly or annually in advance. Recurring plan. Cancel before the next renewal to stop it. It commits you to the current period and then to each further period until you cancel. There is no minimum term unless the listing says so. How to cancel, and what happens to the period you are in, is in the Refund & Cancellation Policy.
• Request a quote — no checkout price, because the scope varies too much for one. Scope varies too much for a fixed price. We quote in writing, free. Requesting a quote commits you to nothing at all: see section 7.

A product sits in exactly one pathway. If you are unsure which applies, ask before paying rather than after.

6. Digital products vs professional services

This distinction decides most questions that come up later, including refunds, so it is worth being precise. Every listing carries one of four delivery labels:

• Instant Digital — a digital product. What you are buying is the file: a report, a document, a template, an export. It is issued to the email address on your order. Once issued, you hold it permanently and it cannot be taken back.
• Remote Setup — a professional service. What you are buying is work carried out by people: setup, build, migration, configuration, optimisation. The output is a working configuration, not a product off a shelf.
• Managed Subscription — an ongoing professional service covering a period: monitoring, maintenance, patching and standby capacity, provided across the period whether or not you raise anything during it.
• Custom Build — a professional service scoped and priced individually before anything is charged.

The practical difference: a digital product is complete the moment it is sent, while a service is completed progressively and the work done up to any point is real work that has been performed. Our Refund & Cancellation Policy treats them separately for exactly that reason, and does not offer a single blanket position across both.

7. What a quote is, and is not

A quote is: a written statement of what we will do, what you will receive, roughly when, and for how much, based on the requirements you described to us at the time. It is free. It is valid for the period stated on it, and for 30 days if no period is stated.

A quote is not: a contract, an invoice, a booking, a reservation of our time, or a commitment by you to anything. You can decline it, ignore it, or take it to someone else, at no cost and without explanation.

Two things follow from that:

• A quote is based on stated assumptions. If an assumption turns out to be wrong — the data is in a different shape, the platform does not expose what the job needs — we tell you promptly and re-quote the affected part rather than absorbing it silently or billing you by surprise.
• Once you accept a quote in writing and we confirm it, it becomes the scope of the engagement. Changes after that are handled as a written variation setting out the effect on price and timeline. We do not carry out chargeable extra work without your written approval.

Prices published on the site for quote-only items, where any are shown, are indicative starting points. A binding price arises only from a written quotation.

8. Pricing and currency

• All prices on this site are shown and charged in USD. That is the currency stored against your order and the currency an invoice or refund is denominated in.
• If you pay from an account in another currency, your bank or card issuer does the conversion at its own rate and may add its own fee. We do not control either, and the amount that leaves your account may therefore differ slightly from the USD figure shown.
• A price marked “from” is a starting price for the simplest version of that work. The final price for a larger scope is confirmed in writing before it is charged.
• A price marked as a fixed amount is the price for the scope described on that product page — including the “what is included” and “what is not included” lists, which are part of the offer.
• Recurring prices are per period as labelled. We tell you in writing before any change to a recurring price takes effect, and you may cancel instead of accepting it.
• We may change published prices at any time. A change never affects an order we have already confirmed.

9. Taxes

No tax is currently added to prices on this site. No tax line is calculated and none appears on your order, because we are not currently registered to charge one. We do not claim or display a tax registration number anywhere.

You are responsible for any tax that applies to you in your own country — import, withholding, reverse-charge or otherwise. Where you are required to withhold tax from a payment to us, tell us before paying so the invoice reflects it, and send us the withholding certificate.

If our tax position changes, prices and invoices will change accordingly and this section will be updated before it takes effect.

10. Payment

• Online payment is not currently connected to this site. An order is recorded as awaiting payment, and we issue an invoice with the payment details. No card is stored and no automatic charge is taken.
• Work does not start until payment is received or, where we have agreed invoice terms with you, until the order is confirmed on those terms.
• Where no due date is stated on an invoice, payment is due within 14 days of the invoice date. Recurring plans are billed in advance of the period they cover.
• Pay only to the details printed on the invoice we issue. We will never ask you by email or message to send payment to different account details. If you receive such a request, treat it as fraud and verify with us at info@streamedgesolutions.com before paying.
• We may pause work and withhold delivery while an invoice is overdue, after giving you written notice and a reasonable chance to pay.
• Third-party costs bought on your behalf — domains, licences, hosting, platform fees, advertising spend — are yours unless the listing or proposal expressly includes them.

11. Delivery

Nothing we sell is shipped. Digital products are sent to the email address on your order; services are performed remotely; subscriptions run as access and work across each period. There is no courier, no tracking number and no delivery address.

The delivery clock starts when both of these are true: payment is received or the order is confirmed on agreed terms, and you have supplied the requirements the listing asks for. Timeframes shown on product pages are working estimates from that point, not fixed deadlines, unless a proposal expressly says otherwise.

The detail — per-type timeframes, what happens if requirements do not arrive, how completed work is handed over, and what happens if we fail to deliver — is in the Delivery & Fulfilment Policy.

12. What we need from you

Most of our work depends on something only you can provide. A project stalls the moment content, access or a decision stops arriving — that is the single most common cause of a late delivery, and it is not something we can work around.

You agree to:

• Supply content, materials, data and answers accurately and promptly when we ask for them.
• Nominate one point of contact with the authority to approve work and give feedback.
• Give us the access and credentials the work genuinely needs — and to change any credential you shared with us once the engagement ends.
• Review and respond to each milestone within the period we give you. If we hear nothing in that period, the milestone is treated as accepted, so a project cannot be left open indefinitely.
• Hold the rights to any content, images, data, fonts or trademarks you send us, and to confirm that our using them for you infringes no one else’s rights. You indemnify us against a claim that it does.
• Comply with the law that applies to your business and to the data you process, including any licensing or regulatory requirement specific to your sector. We are not your compliance adviser.
• Keep your own backups of anything you give us, in addition to any backup arrangement we run for you.

Delay caused by waiting on you extends the schedule by at least the length of the delay, and may push the work behind other scheduled projects. Where the work cannot proceed at all, the position on fees is in the Refund & Cancellation Policy.

13. Ownership of the work

Ownership of the custom work we create for you transfers to you on payment in full of everything due for that project. Not on delivery, not on acceptance — on payment. Until then, what we have produced remains ours and is licensed to you only for review.

Once paid in full:

• The bespoke work product built specifically for you under that project is yours, outright.
• You keep everything you supplied — content, data, trademarks — which was always yours. Our licence to use it ends with the engagement, except as needed to keep records of what we did.
• Accounts we set up in your name are yours, and we hand over the credentials.

We may describe the general nature of work we have done in our own portfolio. We will not publish your name, your logo, screenshots of your systems or any confidential detail without your written consent.

14. Our tools and methods

What does not transfer is the general capability we brought to the job:

• Our pre-existing code, libraries, frameworks, components, templates, scripts, checklists, prompts and internal tooling.
• Our methods, techniques and know-how, including anything we learn doing your project that is not specific to your business.

Where any of that is embedded in what we deliver, you get a perpetual, worldwide, non-exclusive, royalty-free licence to use it as part of that deliverable — including to modify it and to have someone else maintain it. You may not extract it and resell it as a standalone product.

Third-party components — open-source libraries, licensed themes, plugins, fonts, models and services — stay under their own licences, which we identify on request. Some carry obligations that pass to you; we will tell you where that is the case.

15. Acceptable use

Our Acceptable Use Policy forms part of these terms. It covers both this website and anything we build or run for you — in particular automation, messaging and AI tooling, which are easy to point at something they should not be pointed at.

Breaching it is a breach of these terms. Depending on severity we may ask you to stop, suspend the service, or terminate the engagement under section 19.

16. Third-party platforms

Almost everything we build touches something we do not own — a hosting provider, a payment provider, a messaging platform, a CRM, an API, a domain registrar, an AI provider, an app store. Those services are supplied by the third party under its own terms, and:

• You are bound by that provider’s terms, not by ours, in respect of its service. We will point you to them, but we cannot accept them on your behalf.
• We are not responsible for a third party’s availability, performance, price changes, policy changes, rate limits, account suspensions or discontinuation of a feature we were using.
• Third-party accounts should be registered in your name wherever the provider allows it, so that you keep control of them and we can be removed cleanly.
• An integration depends on the provider granting and continuing to grant the technical access it needs. Where a provider declines, withdraws or changes that access, we will tell you promptly and agree the alternatives with you. That is a change of circumstances, not a failure to deliver by us.
• Third-party fees are yours unless expressly included in what you bought.

17. What we do not promise

We provide our services with reasonable skill and care, and we stand behind the work matching what was agreed. We do not guarantee a commercial outcome — a search ranking, a traffic level, a sales figure, a cost saving or a conversion rate — because those depend on markets, competitors and third-party platforms we do not control.

The full position, including AI output, marketing results, automation dependencies and security work, is set out in our Disclaimer, which forms part of these terms.

18. Limitation of liability

Nothing here limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that:

• Our total liability arising out of or in connection with an engagement is limited to the total fees you paid us for that engagement in the twelve months before the event that caused the claim.
• We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of business or reputation, or loss or corruption of data.
• We are not liable for a failure caused by a third-party platform, by your own or another party’s changes to a system we built, by content or instructions you supplied, or by anything outside our reasonable control.
• You are responsible for your own backups. Our liability for data loss is limited to restoring from the most recent backup we hold under an active support arrangement.
• A claim must be brought within twelve months of the date you became aware, or should reasonably have become aware, of the matter giving rise to it.

These limits are a deliberate part of the price. Where you need a higher limit, tell us before the engagement starts and we will price it accordingly.

19. Suspension and termination

We may suspend or stop work, after written notice, where:

• an invoice is materially overdue and remains unpaid after a reasonable chance to pay;
• the information or access we need is withheld to the point that the work cannot proceed;
• continuing would breach the law, a third-party platform’s terms, or our Acceptable Use Policy;
• you ask us to do something we consider dishonest or unlawful.

Either party may end an engagement by written notice. What is payable on termination — what is chargeable, what is refundable, and how a deposit is treated — is set out in the Refund & Cancellation Policy, not decided ad hoc.

On termination for any reason, and once amounts due are settled, we hand over the work completed to date in its current state together with the credentials and assets belonging to you. We do not hold your systems hostage.

20. Cancellation and refunds

Refunds are governed by our Refund & Cancellation Policy, which forms part of these terms and assesses each item by what it actually is. In summary: work performed is chargeable; accepted milestones are not refundable; customised work that has been presented to you is chargeable; elapsed subscription periods are not refundable; a digital file that has been issued cannot be handed back; and where we fail to deliver, you are refunded in full.

Approved refunds are actioned within 14 days of written approval and returned by the route the payment arrived.

21. Changes to these terms

We may update these terms. The version in force when your order was confirmed is the version that governs that order — a later change does not apply retrospectively to work already contracted. The date of the current version is at the top of this page.

For a recurring plan, a change applies from the start of the next billing period after we tell you about it, and you may cancel instead of accepting it.

Where you have signed an individual client agreement with us and it conflicts with this page, the signed agreement prevails.

22. Governing law

These terms are governed by the laws of Kenya, and the parties submit to the non-exclusive jurisdiction of the courts of Kenya. Where an individual client agreement names a different governing law or forum, that agreement prevails.

Nothing in this section removes a right you have under a law that applies to you and cannot be contracted out of, including the Consumer Protection Act, 2012 (Kenya), which we recognise as applying to our online sales.

23. Disputes

If something has gone wrong, raise it with us first. Most disputes are a misunderstanding about scope, and most are fixable in a week. The route is:

• Put it in writing to us, following the procedure in Contact & Complaints.
• Both parties then try in good faith to resolve it within 30 days.
• If that fails, we may agree to mediation before either party starts proceedings.
• Failing that, the courts named in section 22 apply.

Please do not start a payment chargeback before talking to us. A chargeback on work that has genuinely been delivered is a dispute we will contest with the record of what was supplied — and it is slower for you than asking us directly.

24. Contact

Questions about these terms: info@streamedgesolutions.com.

Streamedge Solutions Limited
12th Floor, One Padmore Place, George Padmore Road, P.O Box 856-00606, Nairobi
Kenya
+254 719 771839

The rest of our policies

These documents work together. Where one of them deals with a point in more detail, it says so and links across.

• Privacy Policy — What we collect, why, and what you can ask us to do with it.
• Refund & Cancellation Policy — How refunds are assessed, item by item.
• Delivery & Fulfilment Policy — How digital work reaches you. Nothing is shipped.
• Cookie Policy — What this site stores in your browser and why.
• Acceptable Use Policy — What this site and what we build for you may not be used for.
• Disclaimer — What we do and do not promise about results.
• Contact & Complaints — Where to send an issue, and how a complaint is handled.