Support & Maintenance · Plans
A monthly subscription: bug fixes, 8 development hours a month and a same working day response target.
$299USD per month
Recurring plan. Cancel before the next renewal to stop it.A monthly subscription, delivered remotely, covering one custom business system in production. Each month you get bug fixes, 8 hours of development for small changes, user support for your team, security and dependency updates, error monitoring, and a prioritisation call. It renews monthly until you cancel.
5 deliverables, listed in full below
Managed Subscription
An ongoing remote service that runs each period until you cancel it in writing.
SUBSCRIPTION
Active within 5 working days of onboarding, then ongoing each month until cancelled
Measured from the point everything under “what we need from you” is with us, not from the moment you pay.
A monthly subscription, delivered remotely, covering one custom business system in production. Each month you get bug fixes, 8 hours of development for small changes, user support for your team, security and dependency updates, error monitoring, and a prioritisation call. It renews monthly until you cancel.
Software in daily use generates a steady stream of small needs: an edge case nobody anticipated, a report that needs an extra column, a new starter needing an account. This plan covers that ongoing reality with a same working day response target during working hours, a monthly development allowance, and a prioritisation conversation so the allowance goes on what matters most to you that month. It is a recurring plan, not a project.
Your system works, but every small fix is a new quotation and a wait, so people go back to spreadsheets.
If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.
The concrete things that exist at the end and that you own.
The work covered by the figure in the buy box, at no extra cost.
Not seeing something you expected? Check what you are not buying before you order.
Everything listed here is delivered as part of this product. Nothing on this list is aspirational.
The delivery sequence from order to handover.
Codebase, environments and known issues reviewed and documented.
Errors and performance tracked so problems surface before users report them.
Issues classified by severity, with response times attached to each class.
The development allowance spent on the priorities you set.
A monthly call covering what was done and what comes next.
Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.
An ongoing remote service that runs each period until you cancel it in writing. Typical turnaround: Active within 5 working days of onboarding, then ongoing each month until cancelled.
Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.
Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.
Business needs this addresses: Improve operations, Improve IT infrastructure
Just as plainly as the list above: the things this package is not.
Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.
Response times are targets for beginning work, not resolution guarantees — no honest supplier can promise a fix time for an unknown fault.
| Feature | Website$99 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelled | Software$299 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelledViewing | Priority$499 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelled | Annual care$999 per yearSubscribeActive within 3 working days of onboarding, then ongoing for a twelve-month term | Content$149 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelled |
|---|---|---|---|---|---|
| Response target | Next working day | Same working day | 2 hours (critical) | Next working day | 2 business days |
| Change allowance | 2 hours / month | 8 hours / month | 20 hours / month | 36 hours / year | 4 hours / month |
| Cover hours | Working hours | Working hours | 7am–9pm working days | Working hours | Working hours |
| Monitoring | Uptime | Errors and performance | Full stack with alerting | Uptime | Not included |
| Backups | Daily | Per hosting setup | Per hosting setup | Daily | Not included |
| Security patching | Monthly | Monthly | Continuous | Monthly | Not included |
| Reporting | Monthly | Monthly report and call | Monthly plus quarterly review | Monthly plus annual review | Monthly |
Sometimes. It depends on an onboarding assessment of the code and documentation. If we cannot support it responsibly we will say so rather than take the fee.
A bug is the system not doing what it was specified to do. A change is new behaviour. Grey areas get discussed openly, and we do not use the distinction to avoid work.
Yes — a rolling monthly plan, cancellable in writing on 30 days’ notice, with no minimum term. You keep the system and its code; on cancellation we hand over credentials, environment configuration and documentation so you or another provider can carry on. Our Refund & Cancellation Policy covers how a part-used period is treated.
How this plan is cancelled, and what happens to money already paid.
The full terms, item type by item type, are in the Refund & Cancellation Policy — see subscriptions. How the work reaches you is covered by the Delivery & Fulfilment Policy.
We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.
Others that solve nearby problems, in case this is not quite the right fit.
Support · Plans
A monthly subscription: 2-hour critical response target, 7am–9pm cover and 20 development hours a month.
Price
$499per month
Support · One-off
A one-off remote service, priced per issue: one defined problem diagnosed, fixed and explained in writing.
Starting from
$199one-off
Support · Plans
A monthly subscription, billed each month: updates, backups, uptime monitoring and 2 hours of changes.
Price
$99per month
Or see all 10 in Support & Maintenance.