Support & Maintenance · Plans
A monthly subscription: 2-hour critical response target, 7am–9pm cover and 20 development hours a month.
$499USD per month
Recurring plan. Cancel before the next renewal to stop it.A monthly subscription, delivered remotely — the higher tier of support, for systems where an outage stops the business. Each month you get a 2-hour response target on critical issues, cover from 7am to 9pm on working days, 20 hours of development, a named engineer who knows your setup and a quarterly technical review. It renews monthly until you cancel.
5 deliverables, listed in full below
Managed Subscription
An ongoing remote service that runs each period until you cancel it in writing.
SUBSCRIPTION
Active within 5 working days of onboarding, then ongoing each month until cancelled
Measured from the point everything under “what we need from you” is with us, not from the moment you pay.
A monthly subscription, delivered remotely — the higher tier of support, for systems where an outage stops the business. Each month you get a 2-hour response target on critical issues, cover from 7am to 9pm on working days, 20 hours of development, a named engineer who knows your setup and a quarterly technical review. It renews monthly until you cancel.
This exists for businesses where "we will look at it tomorrow" is not an acceptable answer. It provides a two-hour response target for critical issues during extended hours, a larger monthly allowance, quarterly technical reviews, and a documented escalation path. We are direct about the limits: this is extended-hours cover, not a 24/7 staffed operations centre, and we will not sell it as one.
When your core system goes down, everything stops, and standard next-day support is not good enough.
If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.
The concrete things that exist at the end and that you own.
The work covered by the figure in the buy box, at no extra cost.
Not seeing something you expected? Check what you are not buying before you order.
Everything listed here is delivered as part of this product. Nothing on this list is aspirational.
The delivery sequence from order to handover.
Architecture, dependencies and failure modes documented properly.
What counts as critical is agreed in writing, not argued during an incident.
Contact routes and escalation steps documented on both sides.
Incidents handled to target; the allowance spent on your priorities.
Incident patterns, risks and recommendations reviewed with you.
Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.
An ongoing remote service that runs each period until you cancel it in writing. Typical turnaround: Active within 5 working days of onboarding, then ongoing each month until cancelled.
Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.
Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.
Business needs this addresses: Improve operations, Improve IT infrastructure
Just as plainly as the list above: the things this package is not.
Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.
Response times are targets for beginning work, not resolution guarantees — no honest supplier can promise a fix time for an unknown fault.
| Feature | Website$99 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelled | Software$299 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelled | Priority$499 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelledViewing | Annual care$999 per yearSubscribeActive within 3 working days of onboarding, then ongoing for a twelve-month term | Content$149 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelled |
|---|---|---|---|---|---|
| Response target | Next working day | Same working day | 2 hours (critical) | Next working day | 2 business days |
| Change allowance | 2 hours / month | 8 hours / month | 20 hours / month | 36 hours / year | 4 hours / month |
| Cover hours | Working hours | Working hours | 7am–9pm working days | Working hours | Working hours |
| Monitoring | Uptime | Errors and performance | Full stack with alerting | Uptime | Not included |
| Backups | Daily | Per hosting setup | Per hosting setup | Daily | Not included |
| Security patching | Monthly | Monthly | Continuous | Monthly | Not included |
| Reporting | Monthly | Monthly report and call | Monthly plus quarterly review | Monthly plus annual review | Monthly |
No. It is extended hours, 7am to 9pm on working days. We would rather tell you that plainly than sell round-the-clock cover we cannot staff. If you need genuine 24/7, we will tell you honestly whether we can arrange it.
It means a person is working on it within that window, not that it is resolved. Resolution time depends on the fault, and quoting a resolution guarantee for unknown faults would be meaningless.
Yes — a rolling monthly plan, cancellable in writing on 30 days’ notice, with no minimum term. You keep the system, its code and the runbook we maintained; on cancellation we hand over credentials, configuration, monitoring setup and documentation. Our Refund & Cancellation Policy covers how a part-used period is treated.
How this plan is cancelled, and what happens to money already paid.
The full terms, item type by item type, are in the Refund & Cancellation Policy — see subscriptions. How the work reaches you is covered by the Delivery & Fulfilment Policy.
We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.
Others that solve nearby problems, in case this is not quite the right fit.
Support · Plans
A monthly subscription: bug fixes, 8 development hours a month and a same working day response target.
Price
$299per month
Support · Security
A monthly subscription: dependency vulnerability scanning, tested patching and a written security report.
Price
$199per month
Support · One-off
A one-off remote service, priced per 4-hour block: same-day incident work when you have no support cover.
Price
$299one-off
Or see all 10 in Support & Maintenance.