Support & Maintenance · Plans
A monthly subscription, billed each month: updates, backups, uptime monitoring and 2 hours of changes.
$99USD per month
Recurring plan. Cancel before the next renewal to stop it.A monthly subscription, delivered entirely remotely — nothing is posted or installed on site. Each month we apply platform and security updates, run and verify daily backups, monitor uptime, work up to 2 hours of your change requests, and send you a written report of what was done. It renews monthly until you cancel.
5 deliverables, listed in full below
Managed Subscription
An ongoing remote service that runs each period until you cancel it in writing.
SUBSCRIPTION
Active within 3 working days of onboarding, then ongoing each month until cancelled
Measured from the point everything under “what we need from you” is with us, not from the moment you pay.
A monthly subscription, delivered entirely remotely — nothing is posted or installed on site. Each month we apply platform and security updates, run and verify daily backups, monitor uptime, work up to 2 hours of your change requests, and send you a written report of what was done. It renews monthly until you cancel.
A website is not a finished object. Its platform, plugins and certificates all need attention, and neglect shows up as a security incident or an outage on the day you least want one. This plan covers that maintenance on a schedule, with a monthly report of what was done, so you know the work happened rather than hoping it did. It is a recurring plan rather than a one-off job: you are paying for cover across each month, and you can stop it at any renewal.
Nobody has updated the site since launch, the backup situation is unclear, and you would find out about downtime from a customer.
If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.
The concrete things that exist at the end and that you own.
The work covered by the figure in the buy box, at no extra cost.
Not seeing something you expected? Check what you are not buying before you order.
Everything listed here is delivered as part of this product. Nothing on this list is aspirational.
The delivery sequence from order to handover.
We take an inventory of the site, its stack and its current state.
Backups verified, monitoring installed, outstanding updates applied.
Updates applied on a schedule, tested before and after.
Your change requests are worked within the monthly allowance.
A monthly summary of updates, incidents and hours used.
Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.
An ongoing remote service that runs each period until you cancel it in writing. Typical turnaround: Active within 3 working days of onboarding, then ongoing each month until cancelled.
Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.
Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.
Business needs this addresses: Build an online presence, Improve IT infrastructure
Just as plainly as the list above: the things this package is not.
Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.
Response times are targets for beginning work, not resolution guarantees — no honest supplier can promise a fix time for an unknown fault.
| Feature | Website$99 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelledViewing | Software$299 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelled | Priority$499 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelled | Annual care$999 per yearSubscribeActive within 3 working days of onboarding, then ongoing for a twelve-month term | Content$149 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelled |
|---|---|---|---|---|---|
| Response target | Next working day | Same working day | 2 hours (critical) | Next working day | 2 business days |
| Change allowance | 2 hours / month | 8 hours / month | 20 hours / month | 36 hours / year | 4 hours / month |
| Cover hours | Working hours | Working hours | 7am–9pm working days | Working hours | Working hours |
| Monitoring | Uptime | Errors and performance | Full stack with alerting | Uptime | Not included |
| Backups | Daily | Per hosting setup | Per hosting setup | Daily | Not included |
| Security patching | Monthly | Monthly | Continuous | Monthly | Not included |
| Reporting | Monthly | Monthly report and call | Monthly plus quarterly review | Monthly plus annual review | Monthly |
Additional hours are billed at the agreed rate, and we tell you before exceeding the allowance rather than after.
Yes — it is a rolling monthly plan cancellable in writing on 30 days’ notice, with no minimum term. Cancelling stops future billing periods. On cancellation you keep the site itself and we hand over your backups, credentials, configuration and documentation so another provider can take over. Our Refund & Cancellation Policy sets out how a part-used period is treated.
Prevention and backups are covered. A full compromise cleanup is a separate piece of work, though a maintained site with tested backups makes it far less likely and much faster to resolve.
How this plan is cancelled, and what happens to money already paid.
The full terms, item type by item type, are in the Refund & Cancellation Policy — see subscriptions. How the work reaches you is covered by the Delivery & Fulfilment Policy.
We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.
Others that solve nearby problems, in case this is not quite the right fit.
Support · Plans
A monthly subscription: daily off-site backups, 30-day versioned history and quarterly tested restores.
Price
$49per month
Support · Security
A monthly subscription: dependency vulnerability scanning, tested patching and a written security report.
Price
$199per month
Support · Plans
An annual subscription: the Website Care Plan on a yearly term, with 36 change hours and a technical review.
Price
$999per year
Or see all 10 in Support & Maintenance.