Support & Maintenance · Plans
A monthly subscription: 4 hours of text, image and page changes, started within 2 days
$149USD per month
Recurring plan. Cancel before the next renewal to stop it.A monthly subscription, delivered remotely, covering changes to the words and pictures on your existing website: text edits, image swaps, new pages, posts, price lists and opening hours, up to 4 hours a month and started within two business days of your request. It renews monthly until you cancel.
4 deliverables, listed in full below
Managed Subscription
An ongoing remote service that runs each period until you cancel it in writing.
SUBSCRIPTION
Active within 3 working days of onboarding, then ongoing each month until cancelled
Measured from the point everything under “what we need from you” is with us, not from the moment you pay.
A monthly subscription, delivered remotely, covering changes to the words and pictures on your existing website: text edits, image swaps, new pages, posts, price lists and opening hours, up to 4 hours a month and started within two business days of your request. It renews monthly until you cancel.
This plan is deliberately content only. It does not patch your platform, take backups or watch your uptime; that is the Website Care Plan, and many customers hold both. It exists so the person who knows what needs saying is not also the person who has to work out how to publish it, with requests queued against a written turnaround and a monthly list of every change made.
Your prices changed three months ago and the website still shows the old ones, because the only person who can edit it is busy and nobody else wants to be the one who breaks the page.
If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.
The concrete things that exist at the end and that you own.
The work covered by the figure in the buy box, at no extra cost.
Not seeing something you expected? Check what you are not buying before you order.
Everything listed here is delivered as part of this product. Nothing on this list is aspirational.
The delivery sequence from order to handover.
We take editing access and note which parts of the site are safe to change and which need development.
You email what needs changing, with the words and pictures. Anything ambiguous we query before publishing rather than guessing.
Work starts within two business days, on a staging copy first where your site has one.
Each batch goes to you to check. Correcting our own mistakes does not come out of your allowance.
A written list of what changed and how much of the allowance was used.
Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.
An ongoing remote service that runs each period until you cancel it in writing. Typical turnaround: Active within 3 working days of onboarding, then ongoing each month until cancelled.
Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.
Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.
Business needs this addresses: Build an online presence, Improve marketing
Just as plainly as the list above: the things this package is not.
Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.
Response times are targets for beginning work, not resolution guarantees — no honest supplier can promise a fix time for an unknown fault.
| Feature | Website$99 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelled | Software$299 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelled | Priority$499 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelled | Annual care$999 per yearSubscribeActive within 3 working days of onboarding, then ongoing for a twelve-month term | Content$149 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelledViewing |
|---|---|---|---|---|---|
| Response target | Next working day | Same working day | 2 hours (critical) | Next working day | 2 business days |
| Change allowance | 2 hours / month | 8 hours / month | 20 hours / month | 36 hours / year | 4 hours / month |
| Cover hours | Working hours | Working hours | 7am–9pm working days | Working hours | Working hours |
| Monitoring | Uptime | Errors and performance | Full stack with alerting | Uptime | Not included |
| Backups | Daily | Per hosting setup | Per hosting setup | Daily | Not included |
| Security patching | Monthly | Monthly | Continuous | Monthly | Not included |
| Reporting | Monthly | Monthly report and call | Monthly plus quarterly review | Monthly plus annual review | Monthly |
Because it buys double the change allowance and a committed start time. The Care Plan is technical upkeep with a small change allowance attached; this is content work with a queue and a turnaround. Businesses that publish regularly usually hold both, and we will tell you honestly if one of them alone covers what you need.
Words, images, prices, opening hours, posts, and new pages built from a template your site already has. Anything that changes the design, adds a new template or needs code is development and is quoted separately. Grey areas get discussed openly, and we do not use the line to avoid work.
We tell you before starting it, with an estimate, so you can decide whether to wait for next month or pay for the extra time. We do not quietly consume the allowance and present the shortfall afterwards.
Yes — a rolling monthly plan, cancellable in writing on 30 days’ notice, with no minimum term. Everything published stays on your site and remains yours, and we hand back the editing credentials we held. Our Refund & Cancellation Policy sets out how a part-used period is treated.
How this plan is cancelled, and what happens to money already paid.
The full terms, item type by item type, are in the Refund & Cancellation Policy — see subscriptions. How the work reaches you is covered by the Delivery & Fulfilment Policy.
We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.
Others that solve nearby problems, in case this is not quite the right fit.
Support · Plans
A monthly subscription, billed each month: updates, backups, uptime monitoring and 2 hours of changes.
Price
$99per month
Marketing · Content
A one-off remote service: a content management system configured on your existing site, with training.
Starting from
$499one-off
Support · Plans
An annual subscription: the Website Care Plan on a yearly term, with 36 change hours and a technical review.
Price
$999per year
Or see all 10 in Support & Maintenance.