Support & Maintenance · Plans
An annual subscription: the Website Care Plan on a yearly term, with 36 change hours and a technical review.
$999USD per year
Recurring plan. Cancel before the next renewal to stop it.An annual subscription, delivered remotely and billed once a year. It covers the same monthly work as the Website Care Plan — updates, patching, daily backups, uptime monitoring and monthly reports — with 36 change hours to use across the year instead of 2 a month, plus a written annual technical health review. It renews yearly only if you confirm.
5 deliverables, listed in full below
Managed Subscription
An ongoing remote service that runs each period until you cancel it in writing.
SUBSCRIPTION
Active within 3 working days of onboarding, then ongoing for a twelve-month term
Measured from the point everything under “what we need from you” is with us, not from the moment you pay.
An annual subscription, delivered remotely and billed once a year. It covers the same monthly work as the Website Care Plan — updates, patching, daily backups, uptime monitoring and monthly reports — with 36 change hours to use across the year instead of 2 a month, plus a written annual technical health review. It renews yearly only if you confirm.
Identical in scope to the monthly Website Care Plan, with a larger and more flexible change allowance and an annual review of the site’s technical health. The annual price is set below twelve monthly payments because a committed annual engagement is easier for us to schedule — a real trade for the commitment, not a discount invented to create urgency.
You want the site looked after and would rather deal with it once a year than think about it monthly.
If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.
The concrete things that exist at the end and that you own.
The work covered by the figure in the buy box, at no extra cost.
Not seeing something you expected? Check what you are not buying before you order.
Everything listed here is delivered as part of this product. Nothing on this list is aspirational.
The delivery sequence from order to handover.
Full site inventory and a baseline technical assessment.
Updates, patching, backups and monitoring, exactly as the monthly plan.
36 hours across the year, so a busy month is not capped at two.
A written technical assessment with recommendations for the year ahead.
Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.
An ongoing remote service that runs each period until you cancel it in writing. Typical turnaround: Active within 3 working days of onboarding, then ongoing for a twelve-month term.
Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.
Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.
Business needs this addresses: Build an online presence, Improve IT infrastructure
Just as plainly as the list above: the things this package is not.
Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.
Response times are targets for beginning work, not resolution guarantees — no honest supplier can promise a fix time for an unknown fault.
| Feature | Website$99 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelled | Software$299 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelled | Priority$499 per monthSubscribeActive within 5 working days of onboarding, then ongoing each month until cancelled | Annual care$999 per yearSubscribeActive within 3 working days of onboarding, then ongoing for a twelve-month termViewing | Content$149 per monthSubscribeActive within 3 working days of onboarding, then ongoing each month until cancelled |
|---|---|---|---|---|---|
| Response target | Next working day | Same working day | 2 hours (critical) | Next working day | 2 business days |
| Change allowance | 2 hours / month | 8 hours / month | 20 hours / month | 36 hours / year | 4 hours / month |
| Cover hours | Working hours | Working hours | 7am–9pm working days | Working hours | Working hours |
| Monitoring | Uptime | Errors and performance | Full stack with alerting | Uptime | Not included |
| Backups | Daily | Per hosting setup | Per hosting setup | Daily | Not included |
| Security patching | Monthly | Monthly | Continuous | Monthly | Not included |
| Reporting | Monthly | Monthly report and call | Monthly plus quarterly review | Monthly plus annual review | Monthly |
Because a committed annual engagement is easier for us to plan around. It is a genuine trade for the commitment, not a countdown-timer discount.
Cancel in writing at any time and we stop the plan. How the unused remainder of a year already paid for is treated is set out in our Refund & Cancellation Policy — read that section before you buy, because it is the annual term that makes it matter. Whatever happens, you keep the site, and we hand over backups, credentials, configuration and every report issued during the term.
How this plan is cancelled, and what happens to money already paid.
The full terms, item type by item type, are in the Refund & Cancellation Policy — see subscriptions. How the work reaches you is covered by the Delivery & Fulfilment Policy.
We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.
Others that solve nearby problems, in case this is not quite the right fit.
Support · Plans
A monthly subscription, billed each month: updates, backups, uptime monitoring and 2 hours of changes.
Price
$99per month
Support · Plans
A monthly subscription: daily off-site backups, 30-day versioned history and quarterly tested restores.
Price
$49per month
Support · Security
A monthly subscription: dependency vulnerability scanning, tested patching and a written security report.
Price
$199per month
Or see all 10 in Support & Maintenance.