StreamEdgeSolutions

AI Solutions · Automation

AI Email Triage Assistant

Sort a shared inbox by urgency and prepare replies your team edits and sends

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$249USD per month

Recurring plan. Cancel before the next renewal to stop it.

The four questions this page answers

  1. 1

    What you buy

    A monthly service running on one shared mailbox that labels, prioritises and assigns incoming mail, and leaves a suggested reply in the drafts folder for a person to check, edit and send.

  2. 2

    What you get

    5 deliverables, listed in full below

    • A live triage running on one shared mailbox
    • A documented label, priority and assignment scheme
    • Draft replies appearing in the drafts folder for agreed categories
    + 2 more
  3. 3

    How it is delivered

    Managed Subscription

    An ongoing remote service that runs each period until you cancel it in writing.

    SUBSCRIPTION

  4. 4

    How long it takes

    Labelling live within 10 working days of mailbox access, then ongoing each month until cancelled

    Measured from the point everything under “what we need from you” is with us, not from the moment you pay.

An automated workflow: trigger, rule, action and notification — illustrative concept, not a screenshot of a client system
An automated workflow: trigger, rule, action and notification. Illustrative interface concept — not a screenshot of a client deployment.

What is this, in plain English?

A monthly service running on one shared mailbox that labels, prioritises and assigns incoming mail, and leaves a suggested reply in the drafts folder for a person to check, edit and send.

Different from the AI Customer Support Agent in one important way: nothing here ever sends. It works inside your existing mailbox rather than a helpdesk, and every outbound message is written by a person who has read the draft. It is an ongoing plan because inbox language drifts and the labels need retuning as your business changes.

The problem it solves

A shared inbox takes two hundred messages a day, nobody owns it, urgent messages sit under newsletters, and the first task every morning is deciding what to look at rather than answering anything.

If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.

What you get

The concrete things that exist at the end and that you own.

5 deliverables

  • A live triage running on one shared mailbox
  • A documented label, priority and assignment scheme
  • Draft replies appearing in the drafts folder for agreed categories
  • A monthly volume and error report
  • Monthly retuning for as long as the plan runs

What's included

The work covered by the figure in the buy box, at no extra cost.

  • Mailbox review and label design in the first month
  • Labelling, prioritisation and assignment on one shared mailbox
  • Draft reply generation for agreed categories
  • Monthly retuning and volume report
  • Team guide and pause switch

Not seeing something you expected? Check what you are not buying before you order.

What does it do?

Everything listed here is delivered as part of this product. Nothing on this list is aspirational.

  • Labels and priority applied to incoming mail in one shared mailbox
  • Assignment to a team member based on rules you define
  • A suggested reply saved to drafts for the messages you nominate
  • Nothing is ever sent, deleted or archived automatically
  • Monthly retuning of labels as your mail changes
  • Monthly report of volumes by label, with the ones it handled badly
  • A pause switch your team can operate without contacting us

How it works

The delivery sequence from order to handover.

  1. 1

    Study the mailbox

    We review a month of mail and propose a label set that matches how your team actually thinks about it.

  2. 2

    Set the rules

    You confirm labels, priorities, assignment rules and which categories get a draft reply.

  3. 3

    Label only, first

    For the first two weeks it labels and assigns but writes no drafts, so the team can trust the sorting first.

  4. 4

    Turn on drafts

    Draft replies are enabled for the agreed categories, always saved to drafts and never sent.

  5. 5

    Retune monthly

    Each month we review the mistakes, adjust the labels and send you the volume report.

Delivery & fulfilment

Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.

SUBSCRIPTIONHow this is delivered
  1. 1We confirm what is coveredWe agree exactly which systems the plan covers and the access we need to look after them.
  2. 2We set the plan up remotelyMonitoring, alerting, backups and the maintenance schedule are configured by our team. This part is a one-off remote setup.
  3. 3It runs, and we reportThe work is carried out through each billing period and reported to you. The plan continues, period after period, until you cancel it.

An ongoing remote service that runs each period until you cancel it in writing. Typical turnaround: Labelling live within 10 working days of mailbox access, then ongoing each month until cancelled.

Delivery method
Managed Subscription
Expected delivery time
Labelling live within 10 working days of mailbox access, then ongoing each month until cancelled
Measured from the point everything under “what we need from you” is with us — not from the moment you pay.

Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.

What we need from you

Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.

  • Delegated access to one shared mailbox
  • A month of representative mail available for the review
  • Agreement on labels, priorities and who receives each category
  • A named contact for the monthly review
  • An AI provider account in your business name

Who this is for

  • Teams sharing one info@ or sales@ mailbox
  • Businesses whose urgent mail regularly gets buried
  • Offices where inbox ownership is unclear
  • Small teams answering a high volume of similar messages

Business needs this addresses: Automate work, Improve operations

What's not included

Just as plainly as the list above: the things this package is not.

  • AI model and API usage per message processed, billed to your own account by the provider
  • Sending, deleting or archiving mail: every reply is sent by a person after reading it, and no message is removed from the inbox automatically
  • Any guarantee of correct labelling or prioritisation, including that an urgent message will always be marked urgent — the mailbox must still be read by a person
  • Email hosting and mailbox licence fees, paid to your email provider
  • Additional mailboxes, each quoted separately
  • Changes at the AI or email provider that require the setup to be rebuilt

Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.

FAQs

Can it send replies by itself?

No, and that is a design decision rather than a limitation we plan to lift. Drafts are saved to the drafts folder and a person reads, edits and sends them. An automated reply that misreads a complaint or agrees to something on your behalf is a far bigger problem than the few seconds saved.

What if it marks something urgent as routine?

It will happen. Priority is a judgement made from wording, and unusual phrasing, a forwarded thread or a terse message from a major client can all be read wrongly. The mailbox still needs a person looking at it, the triage changes the order rather than removing the need to read, and the monthly report lists the misses so the labels improve.

Does our mail get sent to an AI provider?

Yes, message content and subject lines are sent to your chosen provider to produce the labels and drafts. We configure this against your provider terms with no-training settings enabled where offered, and we can exclude nominated senders or categories from processing entirely. You remain the data controller for the mailbox and should reflect this in your privacy notice, particularly if customers send personal data to that address.

What does it cost to run, and can we stop?

Our monthly fee covers configuration, retuning and reporting; the AI provider bills your own account per message processed, and on a busy inbox that is the larger of the two figures. We estimate it from your volume before you start and can set a spend cap. The plan is rolling monthly, cancellable in writing before renewal, and on cancellation the labels remain in your mailbox because they are yours.

Refund & cancellation

How this plan is cancelled, and what happens to money already paid.

Cooling-off before work starts
You have 7 days after ordering to cancel while work has not yet begun. Up to 25% may be retained to cover scoping and scheduling already carried out.
Cancelling this plan
It continues, period after period, until you cancel in writing. A monthly plan needs 30 days' notice. The service runs to the end of the period you have already paid for.
Work already done
Once delivery has started, refunds are assessed against the work completed and the deliverables already handed over — the list under “what you get” above is what that assessment is made against. Approved refunds are processed within 14 days.
If we cannot deliver what is described here
You are refunded. The scope on this page is the scope we are held to, which is exactly why the exclusions above are stated before you buy rather than after.

The full terms, item type by item type, are in the Refund & Cancellation Policy — see subscriptions. How the work reaches you is covered by the Delivery & Fulfilment Policy.

Not sure this is the right product?

We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.

Ask a questionRequest a custom quote

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