StreamEdgeSolutions

API & Integrations · Connections

Booking & Calendar Integration

Two-way sync between your booking system and the calendars your staff actually keep

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From$799USD one-off

One payment. Work starts once we have confirmed your requirements.

The four questions this page answers

  1. 1

    What you buy

    A one-off remote build connecting your booking system to the calendars your staff already use, so a booking appears in the right diary and a personal appointment removes the slot from your booking page. Both sides depend on the vendors’ APIs, so a feasibility review runs before any development starts.

  2. 2

    What you get

    4 deliverables, listed in full below

    • A working two-way sync between your booking system and staff calendars
    • A written note of which side owns availability and what private entries expose
    • A conflict exceptions list and sync failure alerting
    + 1 more
  3. 3

    How it is delivered

    Remote Setup

    Carried out remotely by our team. Nothing is posted and no one visits.

    REMOTE SERVICE

  4. 4

    How long it takes

    2–3 weeks after the feasibility review

    Measured from the point everything under “what we need from you” is with us, not from the moment you pay.

A booking system with live availability, confirmations and reminders — illustrative concept, not a screenshot of a client system
A booking system with live availability, confirmations and reminders. Illustrative interface concept — not a screenshot of a client deployment.

What is this, in plain English?

A one-off remote build connecting your booking system to the calendars your staff already use, so a booking appears in the right diary and a personal appointment removes the slot from your booking page. Both sides depend on the vendors’ APIs, so a feasibility review runs before any development starts.

A half-connected calendar is worse than none: staff trust their diary, customers trust the booking page, and the clash happens in the gap between them. This build treats the two-way case properly. A booking writes a calendar event, a busy period in the calendar withdraws the slot from availability, and cancellations propagate both ways, with timezone and daylight saving behaviour tested against real date changes rather than assumed.

The problem it solves

Your booking page offered a slot that a member of staff had already filled from their own diary, and somebody now has to ring the customer back and apologise.

If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.

What you get

The concrete things that exist at the end and that you own.

4 deliverables

  • A working two-way sync between your booking system and staff calendars
  • A written note of which side owns availability and what private entries expose
  • A conflict exceptions list and sync failure alerting
  • Documentation of the sync rules and the timezone behaviour

What's included

The work covered by the figure in the buy box, at no extra cost.

  • One booking system and one calendar platform
  • Up to ten staff calendars connected
  • Two-way event and availability sync
  • Cancellation and reschedule handling
  • Timezone and daylight saving testing
  • Conflict exceptions and failure alerting

Not seeing something you expected? Check what you are not buying before you order.

What does it do?

Everything listed here is delivered as part of this product. Nothing on this list is aspirational.

  • Your booking system connected to the calendar platform your staff use
  • Bookings written into the correct staff calendar with the customer detail attached
  • Busy periods in a staff calendar withdrawn from bookable availability
  • Cancellation and reschedule propagated in both directions
  • Timezone and daylight saving behaviour tested against real clock changes
  • Conflict detection with an exceptions list when the two sides disagree
  • Sync failure alerting rather than silent drift

How it works

The delivery sequence from order to handover.

  1. 1

    Feasibility review

    Before development starts we confirm the booking system and the calendar platform both expose what a two-way sync needs on your plan. If either does not, you hear it then.

  2. 2

    Agree the rules

    Which side is authoritative for availability, what a private appointment reveals, and how far ahead the sync should look.

  3. 3

    Connect and build

    Your own business accounts are authorised, and the sync is built against the vendors’ test environments where they exist.

  4. 4

    Test the awkward cases

    Overlapping bookings, all-day events, recurring appointments, cancellations and a clock change are tested deliberately.

  5. 5

    Go live with alerting

    The sync runs live with failure alerts to a contact you name, so a broken connection surfaces before a customer finds it.

Delivery & fulfilment

Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.

REMOTE SERVICEHow this is delivered
  1. 1We confirm requirementsWe read what you sent with the order, come back in writing with anything missing, and agree the scope before any chargeable work starts.
  2. 2We build and configure remotelySetup, configuration and testing are done by our team over a remote connection — on your systems or on ours, whichever the package specifies.
  3. 3We hand it overYou receive the working setup, the credentials, the documentation and a walkthrough. Everything built for you is yours at handover.

Carried out remotely by our team. Nothing is posted and no one visits. Typical turnaround: 2–3 weeks after the feasibility review.

Delivery method
Remote Setup
Expected delivery time
2–3 weeks after the feasibility review
Measured from the point everything under “what we need from you” is with us — not from the moment you pay.

Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.

What we need from you

Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.

  • A booking system and calendar accounts in your own business name, with API credentials issued to you
  • Administrator access to the calendars being connected, granted by the staff who own them
  • A decision on which side is authoritative for availability, and what a private appointment should reveal
  • A test or sandbox account with each vendor where one is offered

Who this is for

  • Clinics, salons and studios booking against individual staff diaries
  • Consultants and trainers whose availability changes daily
  • Businesses taking bookings across more than one timezone
  • Anyone who has double-booked a customer because two systems disagreed
  • Teams who keep a personal diary and will not maintain a second one

Business needs this addresses: Improve operations, Integrate systems

What's not included

Just as plainly as the list above: the things this package is not.

  • Booking system and calendar subscription fees, which you pay those vendors directly in your own business name
  • Building the booking system itself — see Booking Website or Booking Management Platform
  • Anything the booking or calendar vendor’s API does not expose on your plan. The feasibility review identifies this before development starts; if it blocks the job we rescope or cancel under the refund policy
  • Ongoing maintenance when a vendor changes their API, which a support plan covers
  • Any partner or approved-developer status with a calendar or booking vendor, which we do not hold and do not claim

Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.

FAQs

Will this stop double bookings completely?

It removes the common cause, which is two systems that never speak to each other. It cannot cover a booking taken on the phone and written down nowhere, and there is always a short interval between a calendar change and the sync noticing it. We measure that interval with you and set the booking buffer accordingly, rather than claiming it is zero.

Can staff keep private appointments private?

Yes. The sync can be configured to read only the busy or free state of a private entry, so the slot is blocked without the booking system learning what the appointment is. You decide that during the rules stage and it is written down before development.

What if our booking system has no API?

Then the job cannot be done this way, and the feasibility review reaches that answer before we take money for development. Some booking tools expose only a read-only feed, which supports one-way sync but not availability blocking. We tell you which of those you have and either rescope or cancel under the refund policy.

What happens when a vendor changes their API?

Integrations need maintenance. The failure alerting means you hear it from us rather than from a customer. The fix is covered by a support plan if you hold one, and quoted as a small piece of work if you do not.

Refund & cancellation

What happens if you change your mind, and what happens to money already paid.

Cooling-off before work starts
You have 7 days after ordering to cancel while work has not yet begun. Up to 25% may be retained to cover scoping and scheduling already carried out.
Work already done
Once delivery has started, refunds are assessed against the work completed and the deliverables already handed over — the list under “what you get” above is what that assessment is made against. Approved refunds are processed within 14 days.
If we cannot deliver what is described here
You are refunded. The scope on this page is the scope we are held to, which is exactly why the exclusions above are stated before you buy rather than after.

The full terms, item type by item type, are in the Refund & Cancellation Policy. How the work reaches you is covered by the Delivery & Fulfilment Policy.

Not sure this is the right product?

We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.

Ask a questionRequest a custom quote

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