StreamEdgeSolutions

Software & Business Systems · Scheduling

Appointment Management System

Internal scheduling for teams that book customers in.

Buy now

From$1,499USD one-off

One payment. Work starts once we have confirmed your requirements.

The four questions this page answers

  1. 1

    What you buy

    A build service: we develop a staff-facing scheduling system for businesses whose team books appointments on behalf of customers — reception, dispatch or call handling. Built and deployed remotely.

  2. 2

    What you get

    5 deliverables, listed in full below

    • An internal scheduling system deployed to your hosting
    • Your staff, rooms and equipment configured with booking rules
    • One remote reception training session
    + 2 more
  3. 3

    How it is delivered

    Remote Setup

    Carried out remotely by our team. Nothing is posted and no one visits.

    REMOTE SERVICE

  4. 4

    How long it takes

    6–9 weeks

    Measured from the point everything under “what we need from you” is with us, not from the moment you pay.

A booking system with live availability, confirmations and reminders — illustrative concept, not a screenshot of a client system
A booking system with live availability, confirmations and reminders. Illustrative interface concept — not a screenshot of a client deployment.

What is this, in plain English?

A build service: we develop a staff-facing scheduling system for businesses whose team books appointments on behalf of customers — reception, dispatch or call handling. Built and deployed remotely.

You pay once and we build your team a fast internal scheduler for the cases where a public booking site is not appropriate: availability across staff, rooms and equipment, conflict prevention at the moment of booking, and a day view reception can actually work from. Delivered with your resources and booking rules configured, and your reception team trained over video.

The problem it solves

Reception juggles a paper diary and three calendars, and conflicts are only discovered when a customer arrives.

If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.

What you get

The concrete things that exist at the end and that you own.

5 deliverables

  • An internal scheduling system deployed to your hosting
  • Your staff, rooms and equipment configured with booking rules
  • One remote reception training session
  • Source code and written documentation
  • 90 days of warranty

What's included

The work covered by the figure in the buy box, at no extra cost.

  • Multi-resource availability
  • Conflict prevention
  • Day and week views
  • Customer records
  • Customer reminders
  • Utilisation reports

Not seeing something you expected? Check what you are not buying before you order.

What does it do?

Everything listed here is delivered as part of this product. Nothing on this list is aspirational.

  • Staff, room and equipment availability
  • Conflict prevention at booking time
  • Day, week and resource views
  • Customer records attached to appointments
  • Reminders to customers
  • Utilisation reporting

How it works

The delivery sequence from order to handover.

  1. 1

    Model resources

    Staff, rooms, equipment and their availability.

  2. 2

    Set booking rules

    Durations, buffers and who can book what.

  3. 3

    Build the scheduler

    Fast internal views for reception.

  4. 4

    Train and launch

    Reception trained over video, paper diary retired.

Delivery & fulfilment

Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.

REMOTE SERVICEHow this is delivered
  1. 1We confirm requirementsWe read what you sent with the order, come back in writing with anything missing, and agree the scope before any chargeable work starts.
  2. 2We build and configure remotelySetup, configuration and testing are done by our team over a remote connection — on your systems or on ours, whichever the package specifies.
  3. 3We hand it overYou receive the working setup, the credentials, the documentation and a walkthrough. Everything built for you is yours at handover.

Carried out remotely by our team. Nothing is posted and no one visits. Typical turnaround: 6–9 weeks.

Delivery method
Remote Setup
Expected delivery time
6–9 weeks
Measured from the point everything under “what we need from you” is with us — not from the moment you pay.

Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.

What we need from you

Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.

  • A list of your staff, rooms and equipment
  • Your appointment types and their durations
  • A reception contact available for a remote training session
  • Your own hosting account, or authority for us to recommend one

Who this is for

  • Clinics and practices with reception
  • Field service dispatchers
  • Workshops booking in jobs
  • Any team scheduling on behalf of customers

Business needs this addresses: Improve operations

What's not included

Just as plainly as the list above: the things this package is not.

  • Public self-service booking (see Booking Website)
  • SMS or email sending credits — reminders send through a provider account held in your name
  • Payment collection
  • Hosting costs, paid to your provider directly

Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.

FAQs

Can customers book themselves too?

That is the Booking Website product. The two can be combined so public bookings and reception bookings share one calendar — quoted as a combined project.

Refund & cancellation

What happens if you change your mind, and what happens to money already paid.

Cooling-off before work starts
You have 7 days after ordering to cancel while work has not yet begun. Up to 25% may be retained to cover scoping and scheduling already carried out.
Work already done
Once delivery has started, refunds are assessed against the work completed and the deliverables already handed over — the list under “what you get” above is what that assessment is made against. Approved refunds are processed within 14 days.
If we cannot deliver what is described here
You are refunded. The scope on this page is the scope we are held to, which is exactly why the exclusions above are stated before you buy rather than after.

The full terms, item type by item type, are in the Refund & Cancellation Policy. How the work reaches you is covered by the Delivery & Fulfilment Policy.

Not sure this is the right product?

We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.

Ask a questionRequest a custom quote

Related products

Others that solve nearby problems, in case this is not quite the right fit.

Or see all 19 in Software & Business Systems.

Contact us