Cybersecurity & Digital Protection · Continuity
Clearing a compromised site and closing the way in, priced after we have looked
Quoted per project
Scope varies too much for a fixed price. We quote in writing, free.Remote work on a website that has been hacked, defaced, or is serving content it should not be. We remove what was injected, work out how it got in, and close that route where it is within our reach.
5 deliverables, listed in full below
Custom Build
Scoped and priced in writing first. Nothing is charged for the quotation.
CUSTOM BUILD
Triage normally begins within one business day of receiving access; cleanup timing is confirmed in the written quote
Measured from the point everything under “what we need from you” is with us, not from the moment you pay.
Remote work on a website that has been hacked, defaced, or is serving content it should not be. We remove what was injected, work out how it got in, and close that route where it is within our reach.
This is quoted rather than sold at a fixed price, because no two compromises are the same size. A single injected file is an afternoon. A site with a backdoor in every directory, no clean backup and a host who has suspended the account is a different job entirely. We triage first, tell you in writing what we found and what the cleanup will cost, and you decide before any billable work begins.
Your site is warning visitors away, search results show pages you did not write, and your hosting provider has suspended the account until it is dealt with.
If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.
The concrete things that exist at the end and that you own.
The work covered by the figure in the buy box, at no extra cost.
Not seeing something you expected? Check what you are not buying before you order.
Everything listed here is delivered as part of this product. Nothing on this list is aspirational.
The delivery sequence from order to handover.
With your written authorisation and access, we establish what has happened, how far it has spread and whether a clean backup exists.
You receive a written scope and price, including a plain statement of whether cleaning is sensible or a rebuild is the better answer. Nothing billable happens until you accept.
The site is taken offline or put behind a holding page, injected content is removed, and core files are restored from a clean copy.
Credentials are rotated, the vulnerable component is updated or removed, and access is tightened where we control it.
You receive the incident summary, the site returns to service, and we set out what would reduce the chance of it recurring.
Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.
Scoped and priced in writing first. Nothing is charged for the quotation. Typical turnaround: Triage normally begins within one business day of receiving access; cleanup timing is confirmed in the written quote.
Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.
Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.
Business needs this addresses: Improve IT infrastructure
Just as plainly as the list above: the things this package is not.
Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.
Because the size of the job is genuinely unknowable until someone looks. Two sites with identical symptoms can be an hour apart or a week apart, depending on how long the compromise went unnoticed and whether a clean backup exists. Quoting a fixed fee would mean either overcharging the simple cases or abandoning the difficult ones halfway, so we triage, quote in writing, and let you decide.
Yes, and we will not pretend otherwise. If the way in was a password also used on a staff member’s infected computer, a neighbouring site on the same shared hosting account, or a plugin whose vendor has not published a fix, then the route back exists outside anything we control. The incident summary states plainly where we believe the remaining risk sits, so you can act on it.
Sometimes the honest answer is that a rebuild from known-good content is faster, cheaper and safer than picking through thousands of modified files. If we reach that view during triage we say so, and the rebuild is quoted as its own project rather than folded into this one. You are never billed for cleanup work we have advised against.
No. Whether an incident must be notified, to whom and within what period is a legal question that depends on where you operate and what data was involved. We give you the factual summary of what happened, and you should take legal advice on your obligations before notifying anyone.
What happens if you change your mind, and what happens to money already paid.
The full terms, item type by item type, are in the Refund & Cancellation Policy. How the work reaches you is covered by the Delivery & Fulfilment Policy.
We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.
Others that solve nearby problems, in case this is not quite the right fit.
Security · Continuity
A written playbook for the first 48 hours, rehearsed before you ever need it
Price
$599one-off
Security · Hardening
The fixing job: headers, permissions, versions and configuration put right
Starting from
$499one-off
Security · Assessment
Monthly scanning and patch advisories for systems your own team keeps up to date
Price
$129per month
Or see all 11 in Cybersecurity & Digital Protection.