Cloud & IT · Setup
Business Cloud Setup
Hosting, domain, TLS and email records configured correctly once.
Price
$499one-off
- How it is delivered
- Remote Setup
- Turnaround
- 3–5 working days
Cloud & IT Solutions · Ongoing
Server Monitoring
Continuous uptime, resource and error monitoring with alerting. Priced per server, per month.
Subscribe
From$99USD per month
Recurring plan. Cancel before the next renewal to stop it.The four questions this page answers
- 1
What you buy
A monthly subscription, priced per server: we monitor your servers continuously — availability, CPU, memory, disk and error rates — and route alerts to the person who should hear about them. The price shown covers one server; set the quantity to the number of servers you want covered.
Priced per server, per month.
- 2
What you get
4 deliverables, listed in full below
- Active monitoring on each server you subscribe for
- Alerting configured to your nominated contacts
- A written availability report every month
- 3
How it is delivered
Managed Subscription
An ongoing remote service that runs each period until you cancel it in writing.
SUBSCRIPTION
- 4
How long it takes
Active within 3 working days of payment
Measured from the point everything under “what we need from you” is with us, not from the moment you pay.
What is this, in plain English?
A monthly subscription, priced per server: we monitor your servers continuously — availability, CPU, memory, disk and error rates — and route alerts to the person who should hear about them. The price shown covers one server; set the quantity to the number of servers you want covered.
A recurring plan, billed monthly and cancellable before the next renewal. We instrument each server you subscribe for, agree thresholds with you, and route alerts to your nominated contacts, so problems surface before your customers report them. Every month you receive a written availability report, and every quarter we verify that your backups still restore.
The problem it solves
You find out the server is down when a customer calls, and disk space problems are discovered when something breaks.
If that does not describe you, this is probably the wrong product. Tell us and we will point you at a better fit rather than sell you the nearest one.
What you get
The concrete things that exist at the end and that you own.
4 deliverables
- Active monitoring on each server you subscribe for
- Alerting configured to your nominated contacts
- A written availability report every month
- A backup restore verification every quarter
What's included
The work covered by the figure in the buy box, at no extra cost.
- Uptime checks from multiple locations
- CPU, memory, disk and network monitoring
- Application error rate monitoring
- Email alerting
- Monthly written report
- Quarterly backup restore verification
Not seeing something you expected? Check what you are not buying before you order.
What does it do?
Everything listed here is delivered as part of this product. Nothing on this list is aspirational.
- Uptime checks from multiple locations
- CPU, memory, disk and network monitoring
- Application error rate monitoring
- Email alerting to nominated contacts
- Monthly availability report
- Quarterly backup restore verification
How it works
The delivery sequence from order to handover.
- 1
Instrument
Monitoring agents and checks configured.
- 2
Set thresholds
What counts as a problem, agreed with you.
- 3
Route alerts
The right person hears about the right thing.
- 4
Report monthly
Availability and any incidents, in writing.
Delivery & fulfilment
Stream Edge Solutions ships nothing. Every package on this site is carried out and handed over remotely — this is exactly what happens after you order.
SUBSCRIPTIONHow this is delivered
- 1We confirm what is coveredWe agree exactly which systems the plan covers and the access we need to look after them.
- 2We set the plan up remotelyMonitoring, alerting, backups and the maintenance schedule are configured by our team. This part is a one-off remote setup.
- 3It runs, and we reportThe work is carried out through each billing period and reported to you. The plan continues, period after period, until you cancel it.
An ongoing remote service that runs each period until you cancel it in writing. Typical turnaround: Active within 3 working days of payment.
- Delivery method
- Managed Subscription
- Expected delivery time
- Active within 3 working days of payment
- Measured from the point everything under “what we need from you” is with us — not from the moment you pay.
Full detail of how work is handed over, what happens if requirements are outstanding and how order records are kept is in the Delivery & Fulfilment Policy.
What we need from you
Nothing starts until these are in place, and the turnaround above is measured from that point — not from the moment you pay.
- Monitoring access to each server in scope
- Named alert recipients and their email addresses
- Agreement on what counts as a problem, so thresholds can be set
Who this is for
- Businesses running production servers
- Teams without 24/7 staff
- Anyone who has had an unnoticed outage
- Organisations needing availability evidence
Business needs this addresses: Improve IT infrastructure
What's not included
Just as plainly as the list above: the things this package is not.
- Fixing whatever the alerts find — remediation is billed separately or covered by a support plan
- Out-of-hours or guaranteed response times — no availability or response SLA is offered with this plan
- Third-party monitoring tool subscriptions, if a paid tool is used
- Any hardware — monitoring runs remotely against servers you own or rent
Anything outside the scope above is quoted separately, in writing, before it is carried out. Nothing is added to your bill without your agreement.
Compare monitoring plans
Both watch continuously and alert a human. The difference is what is being watched.
| Feature | ServerFrom $99 per monthSubscribeActive within 3 working days of paymentViewing | Website$49 per monthSubscribeActive within 2 working days of payment |
|---|---|---|
| What is monitored | Servers (priced per server) | One website |
| Checks performed | Uptime + resources | Uptime + load + TLS |
| Alert channels | ||
| Reporting | Monthly | Monthly |
| Restore testing | Quarterly | Not included |
FAQs
Do you fix what the alerts find?
Monitoring tells you something is wrong; fixing it is either billed separately or covered by a support plan. We will be explicit about which applies before you buy.
Refund & cancellation
How this plan is cancelled, and what happens to money already paid.
- Cooling-off before work starts
- You have 7 days after ordering to cancel while work has not yet begun. Up to 25% may be retained to cover scoping and scheduling already carried out.
- Cancelling this plan
- It continues, period after period, until you cancel in writing. A monthly plan needs 30 days' notice. The service runs to the end of the period you have already paid for.
- Work already done
- Once delivery has started, refunds are assessed against the work completed and the deliverables already handed over — the list under “what you get” above is what that assessment is made against. Approved refunds are processed within 14 days.
- If we cannot deliver what is described here
- You are refunded. The scope on this page is the scope we are held to, which is exactly why the exclusions above are stated before you buy rather than after.
The full terms, item type by item type, are in the Refund & Cancellation Policy — see subscriptions. How the work reaches you is covered by the Delivery & Fulfilment Policy.
Not sure this is the right product?
We would rather point you at the right thing than sell you the nearest one. Ask us before you buy — no obligation.
Related products
Others that solve nearby problems, in case this is not quite the right fit.
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Cloud & IT · Migration
Cloud Migration
Move off your ageing server with a tested rollback plan.
Starting from
$1,500one-off
- How it is delivered
- Remote Setup
- Turnaround
- 4–9 weeks depending on estate size
- REMOTE SERVICEBuy now
Cloud & IT · Setup
Business Cloud Infrastructure
Compute, storage, networking and access control, designed properly.
Starting from
$999one-off
- How it is delivered
- Remote Setup
- Turnaround
- 2–4 weeks
Or see all 15 in Cloud & IT Solutions.